On Call Contract

The Service Contract is for maintaining the Computer Hardware, Software of SMB Organizations. Penta IT is pleased to provide On Call Services (the “Service” or “Services”) in accordance with this Service Description. 

This Service provides Customers with Telephone Support to help answer common questions about Computers Products and Pay As You Need of services. 
Services include: 
  • Telephone 
  • Remote  
  • On-site support 
Issues related to Software, Networking, Third-party software, Virus or Malware, Data and security for Supported Products on a per incident basis, as set forth on Customer’s invoice. We have blended our qualitative service with the latest technology to offer our customers a competitive edge.

On–Call Contract 

Charges per Problem
No Replacement of Spares
Low-Priority Compared to AMC
Ideal for Budgeted User

On–Call Package 

User friendly package
Discounted rates for Call
Fixed rate for any type of Call
Ideal for SOHO (Small Office & Home User) More ...
Available Services Description of Support 

Software 

Application & OS Support 
Help with operating system (OS) installation and configuration, support and additional assistance with questions or issues on, common applications including accounting software, productivity suites, databases and utilities. Basic installation of most third party software. Software support is limited to certain software.

Networking 
Networking & Wireless Support, Help setting-up and/or diagnosing peer-to-peer wireless and Ethernet networks between two Dell systems and/or a printer. 

Third Party 
Third Party Troubleshooting & Collaborative Support, Help troubleshooting select third-party software, printer hardware and peripheral hardware. 

Virus Free 
Virus/Spyware Support & Remediation, Help troubleshooting and removing or reducing the impact of many virus and spyware applications. 

Data 
Data Migration, Backup & File Transfer Support, Help copying data from one hard drive to another and data migration from one system to another. Formatting and preparing drive receiving data transfer to operate in host system. Help backing up customer data from PC to customer owned external media. Help using software utilities to recover missing or corrupt files where ever possible. Some files may not be recoverable. 

Security 
Protected PC Support, Help with basic configuration and installation of key security, software (purchased separately by Customer). Help with installation and configuration of security software and help setting up virus scans and personal firewalls.